Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: 08/01/2026
1. GENERAL INFORMATION
At Retailanchor LTD, all products we sell are 100% digital. We do not sell physical goods, and no physical items will be shipped to your mailing address. By purchasing from our store, you understand that you are buying a license to use digital software, templates, or access to a membership portal.
2. INSTANT DELIVERY VIA EMAIL
Upon successful payment processing, your order is delivered instantly via email.
How it works:
Within minutes of your purchase, our system automatically sends an email to the address you provided at checkout.
What is inside:
This email contains your unique download link, access credentials, or license key required to use the product.
3. DELIVERY TIMELINE
While delivery is typically immediate, please allow up to 10 minutes for the system to generate your unique access code and for the email to arrive in your inbox. If you do not see the email after 10 minutes, please check your Spam, Junk, or Promotions folders, as automated emails can sometimes be filtered incorrectly.
4. WHAT TO DO IF YOU DON'T RECEIVE YOUR ORDER
If you have not received your delivery email within 30 minutes of purchase, please follow these steps:
- Check your spam/junk folder.
- Verify that the email address you entered at checkout was correct (typos are the most common cause of delivery issues).
- Contact our support team immediately.
5. ORDER VERIFICATION
In rare cases, some orders may be flagged for manual review by our fraud detection system. If your order requires manual verification, delivery may be delayed by up to 24 hours. We will contact you immediately if we require any additional information to release your order.
6. CONTACT US
If you have trouble accessing your download or did not receive your email, please contact us with your Order Number and the Name used at checkout:
Email: contact@ithrill.net
Phone: +44 7537 134 347
Address: Retailanchor LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM